Staff Assessment

Managers and employers should regularly evaluate the performance of their staff. Because it may be difficult to remain impartial, professional consultants may conduct staff evaluations in order to achieve complete objectivity. The goal of the staff evaluation is to reach an agreement between the employer and the performer for what has been accomplished and what needs to be achieved to attain a higher quality of work.

With the assistance of a consultant, employers can create a system for objective and fair staff evaluations. This improved system will help with the following:

• Proving the quality of the work performed through accenting to positive qualities.
• Discovering employees’ potential for managing greater responsibilities and receiving direction on how to act upon this new knowledge
• Balancing salary increases with the level and quality of work accomplished

Career Planning

A career is defined by achievements and the subsequent progression through the hierarchy of a chosen occupation. The rapid rise of some employees and the inability for others to do the same poses a serious problem for both individual employees and for the company. This is why an important part of human resource management and development is career planning. Effective career planning positively influences each employee and the organization as a whole.

The primary goals of career planning like a managing activities are:

• Professionals insurance for the organization and their occupancy to important and responsible positions, and developing their career.
• Educating and motivating the employees being promoted.
• Helping employees evaluate their professional abilities and encouraging them to take positions requiring greater responsibility.
• Assisting employees with overcoming the psychological and social barriers present in a professional career.

Career planning and management consultations include:

• Career Choice
• Career Development for New Staff
• Management Development
• Career Development for Adults

Creating a Motivational System

To get the best results from your employees they must be motivated. The ability to successfully motivate workers is one of the most important management skills and leadership qualities. Once there is an accurate understanding of the management process, the chances for creating a successful motivational program are significantly higher.

According to psychologists, individual needs are the basis for motivation. People set goals and take actions to achieve these needs. To avoid motivational problems, employers must be familiar with the specific needs that drive motivation. Polycontact’s human resources consultants can provide information regarding the various behaviors, techniques, and strategies which managers can use to build a highly motivated staff.

Preparation of Records

Often employee resignations or lack of motivation may be due to misunderstandings over expectations or a poorly prepared record of duties and responsibilities. Records are an important tool which benefit both the manager and the employee. Our consultants assist with preparing records consisting of:

• Accurately defined duties
• Clear performance expectations
• Precise listing of responsibilities
• Particular requirements for their performance and for the employee
• Defining communication channels; determining specific company divisions and staff whose work is related to that of the employee
• Defining the power hierarchy; who is subordinate to the employee and how he/she is responsible for their performance

This record is useful for the manager in staff selection and it is equally useful for an employee who wishes to transfer to another division or job position within the company. Professional records contribute to lower employee turnover and increase the efficiency with which employees perform their duties.

Team Building

The ability to work as a team in order to achieve maximum success has become essential within the workplace. Team members rely on the group to realize their common goals. Productive group members strive to enhance the efficiency of the team and make improvements to work more effectively.

In today’s organizations, team building is necessary for:

• Permanent or long term teams
• Recently formed teams
• Temporary teams for projects or short-term tasks

Successful team development can be achieved with assistance from a Polycontact consultant.

Organizational Problem Solving related to Structural Changes

When new company divisions are created, teams may be separated or unified and old divisions may be restructured or phased out. Employees often come under the supervision of new managers. Because this situation can be complicated, it is important for the staff to be involved in these changes. Employers can work with Polycontact consultants to define potential problems and resolve them through:

• motivating staff to become involved in realizing the change
• overcoming resistance to change through clear explanation of reasons for and benefits of the change
• creating and publicizing company operating procedures which will go into effect once changes have been made

Based on the problems currently faced by company management, the consultant will determine the appropriate problem solving method.

Communication Channel Improvement

Often conflicts among employees or between management and staff stem from poorly defined tasks and expectations. This problem occurs due to a lack of communication within the company. Our consultants help restore communication channels or create new ones in order to achieve maximum efficiency from work groups and teams. This occurs by:

• Defining the duties and expectations of different positions
• Increasing opportunities for communication among employees and between managers and employees
• Creating clearly defined work procedures
• Increasing informal communication throughout the organization

Effective communication channels guarantee that information and directives from management will be correctly perceived and fully understood by employees.

Group Decision Making

Important company decisions are rarely made by a single individual. Decision making requires large amounts of information and a high degree of professional competence. Problems occur because a group of people do not necessarily form a cohesive team. Consequently, members are unable to make a final decision despite the need to do so in a timely and professional manner. Polycontact consultants introduce clear techniques for group decision making which improve team relations and save time. This results in decisions which are consensual and acceptable to all members. The ultimate goal is to use these methods to reach the best decision for the organization and its people.

Conflict Resolution

In every company there is potential for contention among groups. Occasionally this can be a positive force, as in situations where contention promotes competition between groups and increases productivity toward achieving results. Problems arise when conflict decreases communication between groups and disrupts the performance of basic tasks within the workplace.

Consultants will assist in finding the source of the conflict and:

• Developing procedures for solving conflicts between groups
• Improving efficiency between groups and divisions
• Enhancing the efficiency with which general tasks are performed
• Promoting a more cohesive and effective team

The role of the consultant may vary according to the source of the conflict.

Problem Solving

Often the biggest problem for managers and employees is the lack of a problem solving procedure! Perhaps the management of your company has wondered whether the staff is prepared to solve problems without assistance. This goal can be attained by developing a problem solving procedure and training employees in using these skills. Whether conflict is present between employees and customers or between employees and management, our consultants can improve teamwork and cooperation by implementing innovative problem solving techniques.